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5 Kelray Place
Asquith 2077
NSW AU
Tel +61 2 9427 3928
Fax +61 2 9428 3735

Botanical Extracts Website Order, Delivery and Exchange Procedure

Order Procedure: When placing an order, it is the purchaser's responsibility to ensure that all details supplied in the order are correct & true. Botanical Extracts cannot accept liability for products sent with errors made by the ordering party. We reserve the right to refuse to accept orders, either in part or whole. Goods will only be dispatched after full payment has been received.

Pricing: The prices quoted on this website are in Australian dollars $AUS and are GST inclusive, unless your login is country specific in which case the prices and any local taxes identified will be quoted in a currency applicable for that country.

Delivery and Handling Charges: For orders within Australia and New Zealand, there is a A$10 delivery and handling charge on all orders up to $100. Orders within Australia and New Zealand over A$100 are entitled to free delivery. Botanical Extracts delivers anywhere in the world. All overseas orders are sent by air and are subject to an additional $10 delivery and handling charge (total A$20) up to A$200 order value. Overseas orders over A$200 are entitled to free delivery.

Estimated Delivery Time: Orders should be delivered within 3-5 days of receipt of order, payment & advice of correct information relating to the products required and delivery address. Delivery time may also be affected by the size or complexity of your order, the delivery location. An estimate for delivery can be requested before or after making an order. Botanical Extracts relies on third Party delivery systems such as Australia Post for delivery and unfortunately delays may occur that are beyond our control. We cannot be held liable for delays.

Policy for Exchanging Items: If a product ordered from Botanical Extracts website is found to be broken or faulty upon receipt, it can be returned for exchange within 14 days of the purchase date. This is the only reason goods will be exchanged. The goods must be in their original unused form, have a valid receipt and a Return Authorisation Number (RAN). Exchanges are only valid for goods purchased. The customer must also pay return freight charges. Please contact our customer service line on 02 94773126 for further information if any of the following procedure is unclear.

How to Exchange your goods:

  1. Send an e-mail to info@botanicalextracts.com describing the fault or problem condition of the goods and we will assess that e-mail and issue you with a Return Authorisation Number (RAN), based on that assessment. We will provide you with address details of where to send your return with that RAN. You must pack the goods at least as well as they were packed when they were originally dispatched to you and include the issued RAN with your goods.
  2. Send your goods to the return address provided, with your RAN clearly displayed, both outside and inside the original packaging, within 10 days of the RAN being issued.
  3. As soon as the goods have been received, replacement goods will be forwarded.

Happiness Factor: We know you will be happy with our products and their results, we want you to also be happy with our service, so at any time you have a suggestion on how we can improve our website service to our customers, we would love to hear from you. If we adopt your suggestion, then we will reward you with an appropriate gift.

Please note that all of the above terms form part of our Website Terms of Use, including Essential Sale Terms; and must be read in conjunction with those Terms.